At 23phjoy, your personal information is handled with care. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and protected, and what rights you have over your own information as a player on our platform.
Last updated: January 2025
These six points summarise our core approach to your personal data. The full details follow further down this page.
23phjoy collects only the personal information that's actually needed to operate your account, process payments, and comply with applicable regulations. We don't collect data for the sake of it.
Your personal information is not sold, rented, or traded to external marketers or data brokers. 23phjoy does not monetise your data. What you share with us stays within the platform's operational ecosystem.
Data stored and transmitted through 23phjoy is protected using industry-standard security practices. Payment details pass through encrypted connections and are handled by certified payment processors.
You have the right to access, correct, or request deletion of your personal data held by 23phjoy. These rights are explained in full in the Your Rights section of this policy and can be exercised by contacting support.
23phjoy uses cookies to make the platform work properly and to understand how it is used. The types of cookies we use and your options around them are explained clearly in the Cookies section of this policy.
If 23phjoy makes significant changes to this Privacy Policy, registered players will be notified by email or through a notice within the platform. You won't find out about a major change only by checking this page by chance.
This Privacy Policy describes how 23phjoy collects, uses, stores, and protects the personal information you provide when you use our platform. It applies to all players and visitors who interact with 23phjoy, whether through our website, mobile browser interface, or any related service.
23phjoy is committed to handling personal data responsibly and in accordance with applicable data protection principles. As a platform built for Filipino players, we understand that trust is fundamental — and that trust begins with being transparent about how your information is handled.
By registering for a 23phjoy account or continuing to use the platform after this policy has been made available to you, you acknowledge that you have read and understood how your data is processed as described here.
23phjoy collects personal data in the following categories. We collect only what is necessary for the purposes described in this policy.
| Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Account registration and age/identity verification |
| Contact Data | Email address, mobile number | Account communication and support |
| Financial Data | E-wallet reference details, bank account identifiers, transaction history | Processing deposits and withdrawals in PHP |
| Account Data | Username, login activity, betting history, session durations | Platform operation and responsible gaming monitoring |
| Device & Technical Data | IP address, browser type, device type, operating system | Security, fraud detection, and platform performance |
| Usage Data | Pages visited, features accessed, click patterns | Improving the 23phjoy platform and user experience |
23phjoy does not knowingly collect sensitive personal data such as racial or ethnic origin, health conditions, or political opinions. If you have concerns about any specific data request made by 23phjoy, please contact support before providing it.
23phjoy collects personal data through the following channels:
23phjoy does not purchase personal data lists from external sources or collect data through social media integrations without your explicit action.
Personal data collected by 23phjoy is used for the following purposes:
23phjoy retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulations. The general retention principles applied by 23phjoy are as follows:
If you request deletion of your personal data, 23phjoy will process your request in accordance with applicable legal obligations. In cases where data must be retained for legal compliance, we will inform you of the applicable retention period.
23phjoy applies technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, and loss. These include:
Despite these measures, no online system is entirely immune to risk. 23phjoy encourages players to protect their own accounts by using a strong, unique password, keeping their login credentials private, and enabling any available account security features. If you suspect your 23phjoy account has been accessed by someone other than yourself, contact support immediately.
23phjoy uses cookies and similar browser technologies to make the platform function correctly and to understand how it is used. A cookie is a small text file stored on your device when you visit a website. The types of cookies used by 23phjoy include:
Most browsers allow you to manage cookie settings, including blocking or deleting cookies. Note that disabling essential cookies may prevent parts of 23phjoy from working correctly. Browser settings for cookies are usually found under Privacy or Security in your browser menu. Because 23phjoy is used primarily on mobile in the Philippines, cookie settings on Chrome, Safari, and similar mobile browsers follow the same general principles.
23phjoy is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the eligible age. If we become aware that personal data from an underage individual has been collected, we will delete it promptly and close the associated account.
If you are a parent or guardian and believe that a minor under your care has provided personal information to 23phjoy, please contact our support team at support@23phjoy.net immediately with the relevant details and we will act on it without delay.
As a 23phjoy player, you have the following rights regarding your personal data. These can be exercised by contacting support at support@23phjoy.net with your registered email address and a description of your request.
You can request a copy of the personal data 23phjoy holds about you. We will provide this within a reasonable timeframe after verifying your identity.
If any personal data held by 23phjoy is inaccurate or incomplete, you have the right to request that it be corrected. For core account details, you can often update these directly from your account settings.
You may request deletion of your personal data. Where 23phjoy is legally required to retain certain data — for example, transaction records for regulatory compliance — we will inform you of the applicable retention period before deletion occurs.
In certain circumstances, you may request that 23phjoy limits how it processes your data while a query or complaint is being investigated.
You may request your personal data in a structured, machine-readable format where technically feasible and applicable under relevant regulations.
You have the right to object to certain types of data processing, including processing for marketing purposes. If you no longer wish to receive communications from 23phjoy, you can opt out via your account settings or by contacting support.
Where technical infrastructure or third-party service providers result in personal data being processed or stored outside the Philippines, 23phjoy ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Privacy Policy and applicable data protection principles.
23phjoy endeavours to work with technology and payment partners who maintain data handling standards that meet or exceed the requirements applicable in the Philippines. If you have specific questions about cross-border data handling, you may direct these to our support team.
The 23phjoy platform does not contain links to external third-party websites for promotional or informational purposes. However, payment processing flows may redirect you temporarily to the interface of your chosen payment provider (such as the GCash or Maya app) to authorise a transaction. These providers operate under their own privacy policies, which are separate from this document.
23phjoy is not responsible for the privacy practices of external payment providers. We recommend reviewing the privacy policy of any payment service you use to fund your 23phjoy account.
23phjoy may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When material changes are made, we will notify registered players via their registered email address or through a visible notice on the 23phjoy platform prior to the changes taking effect.
The date of the most recent update is always displayed at the top of this page. We recommend reviewing this policy periodically. Continued use of 23phjoy after an updated policy has been published and communicated constitutes your acceptance of the revised terms.
For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by 23phjoy, please contact our support team:
When submitting a privacy-related request, please include your registered email address, a clear description of your request, and any relevant details that will help us respond efficiently. 23phjoy takes all privacy queries seriously and will respond within a reasonable timeframe.
Related pages: About Us · Terms and Conditions · Responsible Gaming · FAQ.
Now that you know how 23phjoy handles your personal information, you can play with full confidence. Your data is protected, your privacy is respected, and the platform is built for Filipino players who deserve transparency.